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Our Money Back Guarantee
If you are not completely satisfied with the quality of our furniture we will refund all of your original costs for the item/s. Please note the details for returns under each furniture category below.
Methods of Payment
We accept E-checks via phone, VISA, Mastercard, American Express, Discover, Paypal (info@furnitureandgifts.com), personal checks, money orders, and cashiers checks.
Our Low Price Guarantee
If you find a lower price for any of our items give us a call toll-free and we promise to beat it. 1-888-999-3119
Shipping Costs
We offer free shipping on any purchase of 3 or more furniture items or a set of furniture. Furniture is defined as any item too large for a UPS type shipment. Examples of furniture items would include dressers, bookcases, altar cabinets, chairs, desks, etc...
Damages
If an item is damaged in shipping we replace or repair it without question or delay. The damages must be reported to us within 24 hours of receiving the furniture. The damage should be documented if possible on the bill of lading while the shipper is still at your home. This allows us to file for the insurance claim. We will ship out a new item if completely damaged or have a local repair company repair the item if it is relatively minor damage like a small scratch etc.. There could be delays while the repairs are being completed or a replacement is being built or shipped. These situations although infrequent cannot be used as reasons to cancel or refund an order.
Rattan Furniture Shipping - Our Rattan and Wicker furniture is shipped via standard carrier like Southeastern Freight Lines or Estes. The shipping cost for all Rattan and Oriental furniture orders is $170 for 2 or less furniture items and Free Shipping for 3 or more furniture items or a set like a dining set (except Honeymoon Rattan dining set) . This is the cost to all 48 states regardless of the size of the order. These companies deliver to your front door, garage, or driveway only. They will not carry into the home or unpack the furniture for you. We offer free quotes for shipping to Hawaii, the Caribbean, Canada, Europe, and Puerto Rico.
Normal shipping time for Rattan and Wicker furniture is 2 to 6 weeks depending on size of order and the back log with the upholstery shop. If you are not satisfied with our furniture we will refund the cost of the item/s. We do not pay shipping costs to us and due to the high costs in purchasing, handling, shipping, and packing materials related to furniture orders there are no refunds or cancellations for items not yet shipped or delivered. If you need to ship an item back to us please pack the item in a manner that prevents damages. For wooden furniture it is usually necessary to crate the items.
NOTE:Extra shipping charges will apply if you need complete in-home setup and delivery. |
